Frequently Asked Questions
Everything you need to know about your House of Sunny order, shipping, and sustainable style.
How long will it take for my order to arrive?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking link via email as soon as your order departs our warehouse.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. As our designs often feature unique silhouettes and knitwear textures, we recommend checking the 'Fit & Fabric' section for advice on whether to size up or down.
Are your products sustainably made?
At House of Sunny, we operate on a slow-fashion model, producing small runs to minimize waste. We prioritize vegan materials and work closely with ethical manufacturers to ensure our environmental footprint is as small as possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay in supported regions.
Do I have to pay international customs and duties?
For orders outside of the UK, your shipment may be subject to import duties and taxes once it reaches your country. These charges are determined by your local customs office and are the responsibility of the recipient.